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Introduction
Thank you for choosing to shop with Pure Ink Calligraphy. We appreciate your trust in us and strive to provide you with the best possible products and services. Below you will find our refund policy, which outlines the conditions under which we process refunds.
No Refunds After Completion of the Product
Once the final product (personalized signature, logo, or any custom work) has been delivered, we do not offer refunds. This policy is in place due to the nature of the products being unique and customized specifically for you. Once the work is completed and delivered, it is no longer eligible for a refund.
Refunds During the Work Process
If you wish to cancel your order before the work is completed, we will offer a 50% refund of the total paid amount. This partial refund reflects the time and resources we have already invested in creating your custom work.
How to Request a Refund
To request a refund during the development process, please send an email to contact@pureinkcalligraphy.com with the subject line "Refund Request" and provide detailed reasons for the request. We will review your case and, if applicable, process the refund within 5 business days.
Refund Terms
Changes to This Refund Policy
We may update or amend this Refund Policy to reflect changes in our services or business operations. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. By continuing to use our services, you accept the updated terms. If you do not agree with the changes, you may choose to cancel your order.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at: contact@pureinkcalligraphy.com